Customer Center

Privacy Policy

Information Collection and Use
QC Sciences™ ("Us" or "We") is the sole owner of information collected on this site to purchase most products and services from QC Sciences (refer to the next paragraph for the limited exceptions to this). We will not sell, share, or rent this information to any third parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on products and services that are available from us or parties associated with us. We may also use such information to better understand the shopping experiences of you individually or in conjunction with a group of our customers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter, surveys, or special promotions, your contact information will be used for the delivery of these items. However, if you elect not to receive newsletters, surveys, or special promotions, we may still periodically send other transactional communications to you that contain customer relationship information. This includes, for example, informational e-mails regarding changes in our policies, changes in our methods of conducting business, or requesting that you review the information we have on file for you or the options that you have previously selected regarding your transactions with us.

We may also gather or receive information on you from third party sources, such as marketing databases made available for commercial purchase. Our use of such information will comply with applicable law, the limitations imposed by the third party on us in connection with our receipt of such information from such third party sources, but not necessarily this privacy statement.

Registration
In order to process your Request A Quote (RAQ) orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important QC Sciences services such as automated order status updates via e-mail.

Order
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The QC Sciences shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, QC Sciences will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Among such third parties are the two referenced immediately below.

UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
United States
www.ups.com
US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com


As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

Certain manufacturers of products and providers of services sold through QC Sciences may require or request for us to provide to them with your personal information, including for instance, (a) your name and contact information, (b) information about the particular products or services of theirs which you purchased, (c) as well as the prices paid for the purchase of those products or services, for purposes including (i) validating or recording a warranty that applies to your purchase, (ii) providing a discount or credit to you or to QC Sciences™, (iii) to provide you with additional information, or (iv) to better understand customer needs and desires. While we endeavor to limit such manufacturers' and providers' use of the information, such limits vary and so you should not assume that any particular limitation exists. If you have a concern about a particular manufacturer or provider receiving such information, please review the items you are considering purchasing and remove them from your order. If you do not wish to have your information shared with such manufacturers or providers, please contact webmaster@qcsciences.com.

Be aware that when you volunteer information or create a public profile in the course of your participation in our community features such as forums, user opinions and reviews, chat rooms, photo sharing or other forms of public communication and interaction, you are also agreeing to allow certain aspects of your personally identifiable information to be made public. This includes your screen name, any address or personal information or images that you add to your signature or otherwise post to the public, and any content of any such post.

Third Party Service Providers Disclosure
We use Authorize.NET to facilitate our order and payment processing. Please be aware that their privacy policy governs the use and collection of your personally identifiable information and is shared with us to fulfill the order.

Testimonials
The testimonials section of the QC Sciences  website is for the purpose of sharing positive experiences that you had with QCSciences.com, with certain products, with certain services, or with certain companies associated with QC Sciences . The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine, but QC Sciences reserves the right to edit or alter such to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of QC Sciences or third parties. QC Sciences
 reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our businesses (including but not limited to the marketing and selling of various products and services, as well as the marketing of QC Sciences). You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation to you; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; (5) You and not someone else composed and posted the Testimonial; (6) QC Sciences may allow any of its parents, subsidiaries or affiliates to use the Testimonial in the same manner as set forth herein but in relation to their businesses and websites; and (7) We may edit or alter such Testimonial to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of QC Sciences or third parties.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Links
This website contains links to other sites. Please be aware that QCSciences.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security
QC Sciences takes precautions to protect its customers' information. When you submit personal information via the website, we follow policies and procedures designed to protect your information both online and offline, examples of which are as described below.

When our registration/order form asks you to enter personal information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. QC Sciences uses the most advanced form of SSL software available: 128-bit encryption by GoDaddy. To learn more about SSL, follow this link www.GoDaddy.com.

Access to all of our users' information is restricted. QC Sciences operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at webmaster@qcsciences.com or call toll free 1-866-709-0523 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All QC Sciences servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

If you have any questions or concerns about . QC Sciences's security practices, you can send us an e-mail at service@qcsciences.com.

Special Offers
Our special offers are sent only to customers who grant QC Sciences permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. emailing webmaster@qcsciences.com with a request to be removed. Finally, they may use the link provided in all QC Sciences communications to automatically unsubscribe.

Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

If you have opted out of receiving communications from QC Sciences, you will still be able to view news of policy changes at www.qcsciences.com. Otherwise, you may e-mail us at webmaster@qcsciences.com or call us toll free at (866) 709-0523 to ask our customer service department about changes and updates.

Last Update
The Privacy Policy contained herein became officially effective 03-31-08.

QC Sciences
4355 Innslake Dr.
Richmond, VA 23060

(V1.01: 08-13-09)
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